Refund policy

Ruby Red Velvet — Return & Refund Policy

Thank you for shopping with Ruby Red Velvet! We take pride in crafting beautiful fresh rose arrangements, delicious gourmet cake jars, artisanal coffee, tea, and luxury gifts.

Because our shop carries a mix of fresh, perishable products and non-perishable gift items, please review our policy details below regarding returns, replacements, and refunds.

30-Day Return Policy (Non-Perishable Items)

We have a 30-day return policy for eligible non-perishable goods (such as unburned candles, unopened apparel, or accessories), which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with original tags intact, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return:

  1. Contact us at rubyredvelvetco@gmail.com with your order number and details.

  2. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  3. Ship your package to our return facility:

Ruby Red Velvet Returns

[INSERT RETURN ADDRESS]

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages, Freshness Issues & Perishables

Please inspect your order immediately upon arrival. Because fresh roses, gourmet cake jars, and food products are perishable, perishable items are non-returnable. However, your satisfaction is our priority:

  • Damaged or Wrong Items: If your order arrives defective, damaged, or incorrect, please email us within 48 hours of delivery at rubyredvelvetco@gmail.com with photo evidence. We will evaluate the issue right away and send a replacement or issue a store credit/refund to make it right.

Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

  • Perishable Goods: Fresh flowers, plants, and food products (gourmet cake jars).

  • Custom & Digital Products: Personalized gifts, special orders, and digital products (such as AI Jukebox songs or digital memberships).

  • Personal Care Goods: Opened bath, body, or beauty products.

  • Sale Items & Gift Cards: Clearance items and gift card purchases are final sale.

Exchanges

The fastest way to get what you want is to return the non-perishable item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated, your item must be in the same condition that you received it: unworn or unused, with tags, in its original packaging, accompanied by proof of purchase.

Refund Process

Once we receive and inspect your eligible return, we will notify you of the approval status. If approved:

  • Your refund will be automatically processed back to your original payment method within 10 business days.

  • Please keep in mind it may take additional time for your bank or credit card company to post the refund to your statement.

  • If more than 15 business days have passed since your return was approved, please reach out to us at rubyredvelvetco@gmail.com.