Shipping policy

Here is a clean, professional Shipping Policy tailored specifically for Ruby Red Velvet. It covers your unique mix of local fresh flower deliveries, perishable bakery items (cake jars), and standard shippable goods (coffee, tea, candles).

Ruby Red Velvet — Shipping & Delivery Policy

At Ruby Red Velvet, we carefully package every gift to ensure your roses arrive fresh, your cake jars stay delicious, and your luxury gifts land safely on your recipient's doorstep.

Shipping & Delivery Options

We offer flexible delivery methods depending on what you order and where it is going:

  • Local Hand-Delivery (Fresh Roses & Floral Bundles): Fresh flower arrangements are hand-delivered locally within our Georgia service area to guarantee freshness.

  • Standard Nationwide Shipping (Cake Jars, Coffee, Tea & Candles): Shipped via express carriers across the United States in temperature-monitored, secure packaging.

  • Digital Items (Custom AI Songs & App Perks): Delivered instantly via email and through the app upon order completion.

Processing & Lead Times

  • Non-Perishable Gifts & Coffee/Tea: Processed and shipped within 1–2 business days.

  • Fresh Roses & Bakery Items: Hand-crafted to order! Orders placed by 12:00 PM EST are eligible for next-day delivery or scheduled delivery dates chosen at checkout.

  • Weekend Delivery: Local fresh flower deliveries are available on weekends. Nationwide parcel shipping operates Monday through Friday to prevent perishable goods from sitting in courier transit over Sundays.

Perishable Packaging & Care (Cake Jars & Flowers)

  • Gourmet Cake Jars: Packed in insulated thermal liners with gel cold packs to protect freshness during transit.

  • Fresh Roses: Shipped with dedicated hydration packs. Upon arrival, cut stems at a 45-degree angle and place them in fresh water right away.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on destination, weight, and delivery speed:

  • Standard Shipping (3–5 Business Days): $8.99 – $12.99 (Free on select luxury gift bundles)

  • Expedited / Next-Day Express: Calculated live at checkout.

  • Local Delivery Fee: Fixed local rate based on recipient ZIP code.

You will receive a tracking link via email (and SMS, if selected) as soon as your order leaves our facility.

Delivery Address Accuracy & Recipient Availability

Because many of our items are perishable gifts, please double-check the delivery address before completing your order.

  • Residential Deliveries: Drivers will leave packages at the door if deemed safe. If delivering to an apartment or gated community, please provide access codes or special delivery notes at checkout.

  • Warm Weather Notice: During summer months, please ensure someone is available to bring perishable shipments (cake jars and roses) inside promptly upon delivery.

Questions & Shipping Support

If you have questions about an upcoming delivery, need to request a specific delivery date, or need to change a recipient address, please contact us immediately:

  • Email: rubyredvelvetco@gmail.com

  • Live Chat / App Support: Available directly in the Dear Ruby app.